Software with a Service / Comprehensive Training and Support

Newsnet provide comprehensive on-site user training and on-going customer support.

On-site User Training

In general our Netsend software is intuitive and supported by Online Help. Nonetheless, Newsnet provides on-site "hands-on" training courses to introduce new users to the rich set of features that distinguish our product as an all-encompassing document delivery and archiving solution.

There are two types of training course targeted at each of the client level categories of user:

Credit Controller
Administrator

Credit controller training

Credit Controller training introduces the following topics:

Maintaining customer contact details, delivery preferences and login details
Searching the document archive
Copying documents to selected individuals

Administrator training

Administrator training covers the same topics as Credit Controller training but additionally covers:

Uploading batches of document data, proof reading and approving documents for delivery
Maintaining user authentication
Setting up the system
Examining the audit log

Customer Support

The Newsnet Customer Support team are available to answer any questions you may have on the use or tailoring of your document delivery and archiving system. Our friendly and knowledgeable staff provide a quick and effective turn-around for your queries.